Insurance-Covered Physiotherapy in Surbiton

Direct billing available with AXA, Bupa, Cigna, Aviva, Vitality, Allianz, Healix, Simplyhealth, Health Shield, Medicash & WPA. No upfront payment for most policies.

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Physiotherapist treating patient at Lambert Sports Clinic Surbiton - covered by private health insurance

We Accept All Insurances

We're approved by all major UK private health insurance companies

We accept all insurances including AXA, Bupa, Cigna, Aviva, Vitality, Allianz, Healix, Simplyhealth, Health Shield, Medicash and WPA - Lambert Sports Clinic Surbiton
Direct Billing Available

How Insurance-Covered Physiotherapy Works

Four simple steps to get your treatment covered

1

Check Your Policy

Review your health insurance policy to confirm physiotherapy is included in your coverage. Most policies cover 12-20 sessions per year.

2

Get Pre-Authorisation

Contact your insurer to get a pre-authorisation code. We can help guide you through this process if needed.

3

Book Your Appointment

Book online or call us with your authorisation code. We'll verify your coverage before your first session.

4

We Bill Directly

For most insurers, we bill directly - meaning no upfront payment. Just pay any excess if applicable.

What's Typically Covered

Most private health insurance policies cover these physiotherapy services

Coverage varies by policy. Always check with your insurer for specific details.

Rehabilitation programmes
Manual therapy
Exercise prescription

Direct Billing Available

For most policies, we can bill your insurer directly. This means no upfront payment - we handle everything for you.

Simply provide your authorisation code when booking, and we'll take care of the rest. You only pay any applicable excess.

AXA: Recognised Bupa: Recognised Cigna: Recognised Aviva: Recognised Vitality: Recognised Allianz: Recognised
Healix: Recognised Simplyhealth: Recognised Health Shield: Recognised Medicash: Recognised WPA: Recognised

Pre-Authorisation Guide

How to get approval from your insurer

  1. Log into your Bupa members area or call 0345 609 0111
  2. Request pre-authorisation for physiotherapy
  3. Provide your membership number and symptoms
  4. Receive your authorisation code (usually instant)
  5. Book with us using your authorisation code

GP referral usually not required for Bupa members.

  1. Call AXA Health on 0800 169 1402 or use the AXA Health app
  2. Request authorisation for physiotherapy treatment
  3. Have your membership number and GP details ready
  4. Receive authorisation (typically within 24 hours)
  5. Book your appointment with us

Some AXA policies require a GP referral - check your policy.

  1. Log into the Vitality Member Zone or call 0345 602 3334
  2. Select "Make a claim" and choose physiotherapy
  3. Complete the online form with your symptoms
  4. Receive your claim reference number
  5. Book with us and provide your reference

Vitality often offers open referral - no GP needed.

  1. Call Aviva on 0800 068 5821 or use MyAviva app
  2. Request pre-authorisation for physiotherapy
  3. Provide membership details and condition information
  4. Receive your authorisation number
  5. Contact us to book your appointment

Check if your policy includes Therapy Benefit.

  1. Call WPA on 01733 307 3000 or email claims
  2. Request approval for physiotherapy sessions
  3. Provide your policy number and treatment details
  4. Receive written authorisation
  5. Book your appointment with us

WPA typically requires a GP or consultant referral.

Typical Policy Coverage

What most private health insurance policies include

Coverage Item Typical Allowance
Sessions per year 12-20 sessions
Policy excess £50-£250
GP referral needed? Usually not required
Waiting period None for most policies
Direct access Available with most insurers

Coverage varies by policy. Please check with your insurer for your specific entitlements.

Frequently Asked Questions

Common questions about insurance-covered physiotherapy

Most insurers now offer "open referral" or "direct access" to physiotherapy, meaning you don't need a GP referral. However, some policies (particularly older ones or certain AXA and WPA plans) may still require a referral. Check your policy documents or call your insurer to confirm.

Contact your insurer via their app, website, or phone line. You'll need your membership number, details of your condition, and sometimes your GP's details. Most authorisations are granted within 24 hours, with Bupa often providing instant approval.

No problem! We welcome self-paying patients. Our standard physiotherapy session is competitively priced, and we offer package deals for multiple sessions. View our pricing or contact us for more information.

  • Bupa: Usually instant via app/online
  • AXA: Within 24 hours
  • Vitality: Usually instant to 24 hours
  • Aviva: Within 24-48 hours
  • WPA: 1-3 working days

For most insurers, we offer direct billing which means no upfront payment. You may need to pay your policy excess (typically £50-£250) which applies to your first claim of the policy year. We'll confirm the billing arrangement when you book.

Learn More About Your Insurer

Detailed information for each insurance provider

Ready to Book Your Appointment?

Get the physiotherapy treatment you need, covered by your insurance

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Have questions? Our team is happy to help with insurance queries